The Four Conversations

Table Of Contents

Preface
Chapter 1 – Four Conversations in a Successful Workplace
1. The Importance of Conversations
2. Some Conversations Slow Things Down, Others Speed Things Up
3. Six Limitations to a Successful Workplace
4. Conversations: Your Personal Advantage
5. Key Points
Chapter 2 – Initiative Conversations: Create a Future
1. Leaders Have Initiative Conversations
2. Choose Your Initiative Statement: What-When-Why
3. Prepare for Your Initiative Conversation: Who-Where-How
4. Launch Your Initiative Conversation
5. If You Are Missing Initiative Conversations
6. Putting it into Practice
Chapter 3 – Understanding Conversations: Include & Engage
1. Help People Find a Positive Meaning in Your Message
2. Expand and Deepen Participation
3. The Limits of Understanding
4. If You Are Missing Understanding Conversations
5. Putting it into Practice
Chapter 4 – Performance Conversations: Ask and Promise
1. Commit to Performance: What-When-Why
2. Ask Others to Commit
3. Promises Create Agreements: Who-Where-How
4. Manage the Agreement
5. If You Are Missing Performance Conversations
6. Putting it into Practice
Chapter 5 – Closure Conversations: Create Endings
1. An Incomplete Past Can Prevent a New Future
2. The Four A’s of Closure Conversations
3. Build Accountability and Resolve “People Problems”
4. If You Are Missing Closure Conversations
5. Putting it into Practice
Chapter 6 – Using the Four Conversations
1. Using the Four Conversations
2. How the Four Conversations Work Together
3. Putting it into Practice
Chapter 7 – Support the Conversational Workplace
1. The Conversational Workplace
2. Practices to Support for the Conversational Workplace
3. Implementing the Practices: Four Tips
4. A Closing Note
Resources
Notes
Index
Acknowledgments
About the Authors